Hello. How can we help?

You can browse the topics below to find what you are looking for.

SHIPPING & LEAD TIMES

How long until I get to see delivery box design concepts?


Once your order has been received, we will provide you a checklist of all the design assets we need from you. The design will only commence once we receive all the assets. If you select the 10 hours design service, you will see the design presentation in (approximately) 3 business days after we receive your design assets. For more information, all starter set and delivery box product pages outline how many concepts you will receive depending on your selected design service.




How can I cancel/change the order that has already been processed?


We would like you to buy with confidence, if you need to cancel or change the order after it is already processed within 12 hours of purchase, we would be happy to help you change the order with an admin surcharge of C$125.Please send us an email at hello@pacandgo.ca with your order number so we can make the appropriate changes. A separate invoice will be sent to you for all the additional services and must be paid in full prior to the delivery of your order. If you do not contact us within 12 hours from the time you place your order, the order would have already been processed and we will not be able to offer any refund, exchange at this point. We are happy to offer you a company credit valid for 1 year for the same amount including taxes. This credit can be used at both Pac & Go. and Arc & Co. Design Collective products and services. The company credit cannot be used with any promotions. If you would like to learn more, please view our Terms & Conditions.




How much is shipping and can I pick-up my order?


Our shipping fee is a flat rate of C$150. We offer free shipping for orders over C$7,000. We currently only serve Ontario residents. We will be looking into other levels of shipping options in the near future. You are also welcome to pick up your order at our office. You will receive an email confirmation along with the pick-up details and instructions once your order is ready. You will have 1 business day to pick-up your order. If you do not pick up your order within the 1 business of you being notified, we will be charging a storage fee of C$50 per calendar day. A separate invoice will be issued to you for the storage fee and must be paid in full in person when you pick-up your order before the goods are released.




Where's my order?


You will receive a notification when your shipment has been sent for delivery. While we will be constantly updating you with your order status, you are also welcome to contact us at hello@pacandgo.ca if you have any questions.




What are your lead times?


After the initial design presentation and have received your feedback, the revision and sample printing will take approximately 5 business days to complete. Once this is complete, we will send the printed sample to you for your approval. After the approval, the printing and production time will take approximately 10-14 days. Once the shipment is ready, we will be contacting you to coordinate delivery or pick up. Please visit our online store to view your options.





 
 

ANTI-FOG TREATED SEALING FILM

How should I store and handle the sealing film?


Sealing Films should be placed in the processing area 24 hours prior to processing to acclimatize. Even though these films are largely unaffected by climatic conditions, they should not be stored at temperatures above +40°C (+104°F) Under suitable storage conditions, the film can be stored for a period of six months without any risk of deterioration.




How should I place the sealing film in the CiMirco Heat Tray Sealer?


The CiMicro Heat Tray Sealer is designed to have the sealing film easily placed in. All you need to do is position the film roll, centered using the white plastic hubs, in the rollers at the rear. Make sure you place the sealing film so that the film rolls over not under (which means that the underside of the film will be sealed inside the tray). Lastly, you will pass the film under the drag/brake plate.




Are there different widths of sealing film available?


At this moment, there is no sealing film with a different width available in our current product offerings. This is because we made the sealing film roll width to be compatible with our CiMirco Heat Tray Sealer.




How many trays can one roll of sealng film seal?


Our anti-fog treated sealing film is clear and provides a fully leak-proof seal. One roll of our sealing film can seal up to 2,000 food trays!




Is the sealing film safe to be placed in the over and/or microwave?


The sealing film is 100% safe to be placed in the oven and microwave. It can be heated at termerapte up to +425°F (+220°C).





 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?


The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.




How do you clean the CiMicro II Heat Tray Sealer?


CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.




Is there a warranty for my CiMicro II Heat Tray Sealer?


The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.




My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?


While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.




How can I purchase a different sealing frame for a different style of food tray?


The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.





 

SHIPPING & LEAD TIMES

How long until I get to see delivery box design concepts?


Once your order has been received, we will provide you a checklist of all the design assets we need from you. The design will only commence once we receive all the assets. If you select the 10 hours design service, you will see the design presentation in (approximately) 3 business days after we receive your design assets. For more information, all starter set and delivery box product pages outline how many concepts you will receive depending on your selected design service.




How can I cancel/change the order that has already been processed?


We would like you to buy with confidence, if you need to cancel or change the order after it is already processed within 12 hours of purchase, we would be happy to help you change the order with an admin surcharge of C$125.Please send us an email at hello@pacandgo.ca with your order number so we can make the appropriate changes. A separate invoice will be sent to you for all the additional services and must be paid in full prior to the delivery of your order. If you do not contact us within 12 hours from the time you place your order, the order would have already been processed and we will not be able to offer any refund, exchange at this point. We are happy to offer you a company credit valid for 1 year for the same amount including taxes. This credit can be used at both Pac & Go. and Arc & Co. Design Collective products and services. The company credit cannot be used with any promotions. If you would like to learn more, please view our Terms & Conditions.




How much is shipping and can I pick-up my order?


Our shipping fee is a flat rate of C$150. We offer free shipping for orders over C$7,000. We currently only serve Ontario residents. We will be looking into other levels of shipping options in the near future. You are also welcome to pick up your order at our office. You will receive an email confirmation along with the pick-up details and instructions once your order is ready. You will have 1 business day to pick-up your order. If you do not pick up your order within the 1 business of you being notified, we will be charging a storage fee of C$50 per calendar day. A separate invoice will be issued to you for the storage fee and must be paid in full in person when you pick-up your order before the goods are released.




Where's my order?


You will receive a notification when your shipment has been sent for delivery. While we will be constantly updating you with your order status, you are also welcome to contact us at hello@pacandgo.ca if you have any questions.




What are your lead times?


After the initial design presentation and have received your feedback, the revision and sample printing will take approximately 5 business days to complete. Once this is complete, we will send the printed sample to you for your approval. After the approval, the printing and production time will take approximately 10-14 days. Once the shipment is ready, we will be contacting you to coordinate delivery or pick up. Please visit our online store to view your options.





 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?


The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.




How do you clean the CiMicro II Heat Tray Sealer?


CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.




Is there a warranty for my CiMicro II Heat Tray Sealer?


The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.




My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?


While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.




How can I purchase a different sealing frame for a different style of food tray?


The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.





 

RECYCLABLE CPET FOOD TRAYS

Are there other food tray sizes available?


Our current recyclable CPET food tray size is ideal to service a wide range of customers and their businesses. You may certainly contact us if you are interested in purchasing other sizes of food trays. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order. You can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.




Are these food trays reheatable in the oven and/or microwave?


Yes! Our recyclable CPET food trays can definitely be reheatable in the oven and microwave. It is suitable to be heated at up to +425°F (+220°C).




My municipality cannot recycle black plastic. Now what?


Our goal is to offer clients the food trays that work with their operations and balance well with their sustainability framework. If your municipality does not have the recycling program, or recycle black recyclable plastic, please contact us at hello@pacandgo.ca and we’d be happy to supply you with further information.




Do you offer food trays that are not plastic?


Our goal is to offer customers the food trays that work with their operations and balance well with their sustainability framework. Our food trays are made in Denmark by Faerch, the leader of “circular packaging” and we have plans to expand our offerings in the near future. You may certainly contact us if you are interested in purchasing other food trays that are compatible with our tray sealer. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order.




Are there other colours availible?


Our current recyclable CPET food tray size is ideal to service a wide range of customers and their businesses. You may certainly contact us if you are interested in purchasing other colours of food trays. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order. You can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.




Are these food trays reusable?


Our recyclable CPET food trays are 100% reusable and refillable. Participate in the environmental circular economy and encourage your customers to reduce, reuse and recycle!




What is CPET?


Crystallized polyethylene terephthalate (CPET) is a variation of standard PET which has been crystallized for heat resistance, rigidity, and toughness. CPET is a translucent or opaque material which can be manufactured in a range of colors to meet your merchandising needs. After being crystallized, CPET can withstand temperatures from -40°F (–40°C) all the way up to 425°F (+220°C). This makes it ideal for processor and food service oven-ready and microwave usage, especially for freezer-to-oven and freezer-to-microwave product applications. As with other PET materials, CPET is #1 recyclable, and its properties make it ideal for a range of demanding food and beverage packaging applications.





 

ANTI-FOG TREATED SEALING FILM

How should I store and handle the sealing film?


Sealing Films should be placed in the processing area 24 hours prior to processing to acclimatize. Even though these films are largely unaffected by climatic conditions, they should not be stored at temperatures above +40°C (+104°F) Under suitable storage conditions, the film can be stored for a period of six months without any risk of deterioration.




How should I place the sealing film in the CiMirco Heat Tray Sealer?


The CiMicro Heat Tray Sealer is designed to have the sealing film easily placed in. All you need to do is position the film roll, centered using the white plastic hubs, in the rollers at the rear. Make sure you place the sealing film so that the film rolls over not under (which means that the underside of the film will be sealed inside the tray). Lastly, you will pass the film under the drag/brake plate.




Are there different widths of sealing film available?


At this moment, there is no sealing film with a different width available in our current product offerings. This is because we made the sealing film roll width to be compatible with our CiMirco Heat Tray Sealer.




How many trays can one roll of sealng film seal?


Our anti-fog treated sealing film is clear and provides a fully leak-proof seal. One roll of our sealing film can seal up to 2,000 food trays!




Is the sealing film safe to be placed in the over and/or microwave?


The sealing film is 100% safe to be placed in the oven and microwave. It can be heated at termerapte up to +425°F (+220°C).





SUSTAINABILITY & REDUCING ENVIRONMENTAL IMPACTS

Are the delivery boxes recyclable?


The Pac & Go. Delivery Boxes are fully recyclable and reusable. They can be recycled in any municipality in Ontario and in Canada. We would like to also encourage you to ask your customers to keep these delivery boxes to carry their everyday things and walk around town! Now only does this gesture help reduce waste to our environment, it is also a free advertisement for your company, so why not? We’d love to see your branded Pac & Go. Delivery Boxes everywhere in town.




What is CPET?


Crystallized polyethylene terephthalate (CPET) is a variation of standard PET which has been crystallized for heat resistance, rigidity, and toughness. CPET is a translucent or opaque material which can be manufactured in a range of colors to meet your merchandising needs. After being crystallized, CPET can withstand temperatures from -40°F (–40°C) all the way up to 425°F (+220°C). This makes it ideal for processor and food service oven-ready and microwave usage, especially for freezer-to-oven and freezer-to-microwave product applications. As with other PET materials, CPET is #1 recyclable, and its properties make it ideal for a range of demanding food and beverage packaging applications.




My municipality cannot recycle black plastic. Now what?


Our goal is to offer clients the food trays that work with their operations and balance well with their sustainability framework. If your municipality does not have the recycling program, or recycle black recyclable plastic, please contact us at hello@pacandgo.ca and we’d be happy to supply you with further information.




Do you offer food trays that are not plastic?


Our goal is to offer customers the food trays that work with their operations and balance well with their sustainability framework. Our food trays are made in Denmark by Faerch, the leader of “circular packaging” and we have plans to expand our offerings in the near future. You may certainly contact us if you are interested in purchasing other food trays that are compatible with our tray sealer. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order.




Are the delivery boxes reusable?


The delivery boxes are most definitely reusable! In fact, we’d encourage you to ask your customers to keep these delivery boxes to carry their everyday things and walk around town! Not only does this gesture help reduce waste to our environment, it is also a free advertisement for your company, so why not? We’d love to see your branded Pac & Go. Delivery Boxes everywhere in town.




Are these food trays reusable?


Our recyclable CPET food trays are 100% reusable and refillable. Participate in the environmental circular economy and encourage your customers to reduce, reuse and recycle!




How are the CPET food trays better than paper food packaging?


Most of the food-grade paper food packaging are not recyclable or reusable due to their plastic inner lining. This plastic inner lining cannot be separated. This means that even if your customers place the paper food packaging in the recycling bin, the recycling facility will sort these out as garbage. Designed and made in Denmark, our CPET food trays use rPET (recycled PET). This means that it can be easily recyclable and is actually a lot more environmentally friendly than food-grade plastic lined paper packaging.




What should I tell my customers on how to recycle the food trays and sealing film?


When you purchase the Pac & Go. Food Packaging System, you are a leading executive chef, a proud owner of one or many restaurants, or a strategic director of operations for a food group. With our complete food delivery packaging system, you are able to do what you do best and show your customers what a successful food delivery experience should be like. By purchasing from Pac & go. you are also participating in the environmental circular economy. These are all stories you can tell your supporters and encourage your customers to reduce, reuse and recycle!