Hello. How can we help?

You can browse the topics below to find what you are looking for.

STARTER SETS
DESIGN SERVICE
HEAT TRAY SEALER
FOOD TRAYS
DELIVERY BOXES
SHIPPING & LEAD TIMES
SEALING FILM
SUSTAINABILITY

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.



 
 

DESIGN SERVICE

What is included in your design service?

A great way to make your brand stand out! All Pac & Go Food Packaging System Starter Sets include 10 hours of graphic packaging design service with an option to increase the design hours as you please.



I have recieved the printed box sample to approve but I want another revision.

If you require further revisions is required outside your purchased design service, an additional design fee of C$125.00 per hour will accrue and along with a C$50.00 per printed sample you require. A separate invoice will be sent to you for all the additional services and must be paid in full prior to the delivery of your order. At the end of the day, if that’s what it takes to get that perfect design you love - it’s all worth the work!



What other design services do you offer?

Pac & Go. was developed by an award-winning packaging agency Arc & Co. Design Collective. Arc & Co. Design Collective offers a gamut of packaging design services that you require. You can visit www.arcandco.ca/packagingdesign for a complete list of services we can offer you!



Can I see multiple delivery box design concepts?

Most definitely! All Pac & Go Packaging Systems Starter Sets include 10 hours of graphic packaging design service with an option to increase the design hours as you please. All you would need to do it to purchase more design hours to see more design concepts before you check out. We offer a 20 hours of design service with includes two design concepts,and a 30 hours 20 hours of design service with includes three design concepts
If this is something you decide afterward, you can simply contact us and make the request, we will send you an invoice directly to make the payment. we can be reached just a phone call away at 1 888 326 8177 or you can email us at hello@pacandgo.ca



I want a fully custom delivery box structure. Can you do this for me?

If a fully custom delivery box structural design is what you need, you have found the right team to take on this task! Pac & Go was developed by an award-winning packaging design agency Arc & Co. Design Collective, so we know all the ins and outs of restaurant packaging design and regulations. You can take a look at our portfolio by visiting www.arcandco.ca. You can also contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca for your custom packaging design request.



Can I receive the working file (Adobe Illustrator) of the delivery box artwork?

The presentations and production-ready files will be shown and delivered to you electronically in format not limited to .PDF, .PNG and .JPEG. All PDF will be outlined and secured. We do not provide working artwork such as .AI or .EPS to avoid issues such as software version compatibility and/or copyright infringement.



Who owns the copyright of these delivery box artwork?

Except for the assets provided to Pac & Go by you, all rights for all creative services work and products, including without limitation to the final designs and all interim and/or draft designs are retained by Pac & Go.



Can you walk me through the steps of your design service?

Of course! Here is a breakdown of the design process in four phases: PHASE 1 Once you place an order that includes a design service, we will send you an email with a checklist of the things we need from you to begin. These will include your brand assets (brand standards, logos, graphics, illustrations, photographs, images, fonts, desired layouts, and the copy deck. PHASE 2 The initial design presentation will be shown electronically which will consist of digital mock-up of the design. We will ask for any feedback or any revisions you would like to see for the next presentation. PHASE 3 The revision design presentation will be provided as a physical printed sample for your approval. We will have this delivered to you. PHASE 4 Once you give the design approval, the project will proceed to printing and production. That’s it! It's that simple!



 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.



 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.



 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.



 

CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.



 

ANTI-FOG TREATED SEALING FILM

How should I store and handle the sealing film?

Sealing Films should be placed in the processing area 24 hours prior to processing to acclimatize. Even though these films are largely unaffected by climatic conditions, they should not be stored at temperatures above +40°C (+104°F) Under suitable storage conditions, the film can be stored for a period of six months without any risk of deterioration.



How should I place the sealing film in the CiMirco Heat Tray Sealer?

The CiMicro Heat Tray Sealer is designed to have the sealing film easily placed in. All you need to do is position the film roll, centered using the white plastic hubs, in the rollers at the rear. Make sure you place the sealing film so that the film rolls over not under (which means that the underside of the film will be sealed inside the tray). Lastly, you will pass the film under the drag/brake plate.



Are there different widths of sealing film available?

At this moment, there is no sealing film with a different width available in our current product offerings. This is because we made the sealing film roll width to be compatible with our CiMirco Heat Tray Sealer.



How many trays can one roll of sealng film seal?

Our anti-fog treated sealing film is clear and provides a fully leak-proof seal. One roll of our sealing film can seal up to 2,000 food trays!



Is the sealing film safe to be placed in the over and/or microwave?

The sealing film is 100% safe to be placed in the oven and microwave. It can be heated at termerapte up to +425°F (+220°C).



CIMICRO II HEAT TRAY SEALER

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.



How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.



Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.



My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.



How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.