Can I add different sizes of delivery boxes to my Starter Set?

Absolutely! You may select the desired Starter Set that fits your needs from the Starter Sets menu. Once that is completed, simply go to the Delivery Boxes Menu and choose the additional delivery boxes you need to your order. For Starter Set orders, you do not need to purchase extra design service for the additional delivery box sizes as long as you would like us to use the same artwork on all the boxes. If you would like a unique design for each delivery box size, you must choose to include a design service onto the additional delivery boxes.

Can I add more food trays to my Starter Set?

Yes! You can certainly add more food trays to your Starter Set order. All of the options are conveniently located in the Order Now page for you to shop freely. Once you choose your desired Starter Set, just simply add more food trays onto your order before check-out.

Which Starter Set is right for me?

All of them! We do however recommend you to look into what your customers order, what your monthly food delivery/take-out volume is like, and how you plan to utilize our packaging system. If you have any questions, we can be reached just a phone call away at 1 888 326 8177 or you can email us at hello@pacandgo.ca

What is included in a Starter Set?

The Pac & Go Food Packaging System offers three starter sets for you to choose from depending on the size of the delivery boxes that will fit your needs. Two-Course Starter Set which includes:

• 1 CiMirco Heat Tray Sealer,
• 1 Roll of Anti-Fog Treated Sealing Film,
• 630 Recyclable CPET Food Trays
• 500 Small Delivery Boxes with Grosgrain Ribbon Handles (fits up to two food trays)
• 10 Hours of Graphic Packaging Design Service, and
• 1 Printed Sample for Approval.

What is included in your design service?

A great way to make your brand stand out! All Pac & Go Food Packaging System Starter Sets include 10 hours of graphic packaging design service with an option to increase the design hours as you please.

I have recieved the printed box sample to approve but I want another revision.

If you require further revisions is required outside your purchased design service, an additional design fee of C$125.00 per hour will accrue and along with a C$50.00 per printed sample you require. A separate invoice will be sent to you for all the additional services and must be paid in full prior to the delivery of your order. At the end of the day, if that’s what it takes to get that perfect design you love - it’s all worth the work!

What other design services do you offer?

Pac & Go. was developed by an award-winning packaging agency Arc & Co. Design Collective. Arc & Co. Design Collective offers a gamut of packaging design services that you require. You can visit www.arcandco.ca/packagingdesign for a complete list of services we can offer you!

Can I see multiple delivery box design concepts?

Most definitely! All Pac & Go Packaging Systems Starter Sets include 10 hours of graphic packaging design service with an option to increase the design hours as you please. All you would need to do it to purchase more design hours to see more design concepts before you check out. We offer a 20 hours of design service with includes two design concepts,and a 30 hours 20 hours of design service with includes three design concepts
If this is something you decide afterward, you can simply contact us and make the request, we will send you an invoice directly to make the payment. we can be reached just a phone call away at 1 888 326 8177 or you can email us at hello@pacandgo.ca

I want a fully custom delivery box structure. Can you do this for me?

If a fully custom delivery box structural design is what you need, you have found the right team to take on this task! Pac & Go was developed by an award-winning packaging design agency Arc & Co. Design Collective, so we know all the ins and outs of restaurant packaging design and regulations. You can take a look at our portfolio by visiting www.arcandco.ca. You can also contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca for your custom packaging design request.

Can I receive the working file (Adobe Illustrator) of the delivery box artwork?

The presentations and production-ready files will be shown and delivered to you electronically in format not limited to .PDF, .PNG and .JPEG. All PDF will be outlined and secured. We do not provide working artwork such as .AI or .EPS to avoid issues such as software version compatibility and/or copyright infringement.

Who owns the copyright of these delivery box artwork?

Except for the assets provided to Pac & Go by you, all rights for all creative services work and products, including without limitation to the final designs and all interim and/or draft designs are retained by Pac & Go.

Can you walk me through the steps of your design service?

Of course! Here is a breakdown of the design process in four phases: PHASE 1 Once you place an order that includes a design service, we will send you an email with a checklist of the things we need from you to begin. These will include your brand assets (brand standards, logos, graphics, illustrations, photographs, images, fonts, desired layouts, and the copy deck. PHASE 2 The initial design presentation will be shown electronically which will consist of digital mock-up of the design. We will ask for any feedback or any revisions you would like to see for the next presentation. PHASE 3 The revision design presentation will be provided as a physical printed sample for your approval. We will have this delivered to you. PHASE 4 Once you give the design approval, the project will proceed to printing and production. That’s it! It's that simple!

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How should I store and handle the sealing film?

Sealing Films should be placed in the processing area 24 hours prior to processing to acclimatize. Even though these films are largely unaffected by climatic conditions, they should not be stored at temperatures above +40°C (+104°F) Under suitable storage conditions, the film can be stored for a period of six months without any risk of deterioration.

How should I place the sealing film in the CiMirco Heat Tray Sealer?

The CiMicro Heat Tray Sealer is designed to have the sealing film easily placed in. All you need to do is position the film roll, centered using the white plastic hubs, in the rollers at the rear. Make sure you place the sealing film so that the film rolls over not under (which means that the underside of the film will be sealed inside the tray). Lastly, you will pass the film under the drag/brake plate.

Are there different widths of sealing film available?

At this moment, there is no sealing film with a different width available in our current product offerings. This is because we made the sealing film roll width to be compatible with our CiMirco Heat Tray Sealer.

How many trays can one roll of sealng film seal?

Our anti-fog treated sealing film is clear and provides a fully leak-proof seal. One roll of our sealing film can seal up to 2,000 food trays!

Is the sealing film safe to be placed in the over and/or microwave?

The sealing film is 100% safe to be placed in the oven and microwave. It can be heated at termerapte up to +425°F (+220°C).

How do you use the CiMirco II Heat Tray Sealer?

The CiMicro II Heat Tray Sealer is easy to use and the operation is quick to learn. Simply plug, switch the unit on, wait for 10 minutes of rth unit to heat up and it's ready to work for you. You will find an user manual available in every box when you purchase the CiMicro II Heat Tray Sealer. This manual can also be e-mailed to you when you purchase at request.

How do you clean the CiMicro II Heat Tray Sealer?

CAUTION: Always disconnect the CiMicro II Heat Tray Sealer before beginning any maintenance work. Depending on how dirty the CiMicro II Heat Tray Sealer is, you can simply wipe off any residue with a moist cloth and a mild biodegradable cleaning agent. Remove the sealing film and food which may fall on and around the tray sealer on a regular basis. Remove the sealing frame and clean on a regular basis. Wipe the outside of the entire sealer with a moist cloth.

Is there a warranty for my CiMicro II Heat Tray Sealer?

The tray sealer is designed to be simple and durable. At the moment we only offer a limited manufacturer warranty. If you require any troubleshooting, we are happy to help and assess your case accordingly. If the cause of the machine malfunction was due to not being operated properly or if you have used a non-compatible sealing film and food trays, the limited warranty is considered void.

My CiMicro Heat Tray Sealer won't seal. Can I get it serviced?

While the CiMicro II Heat Tray Sealer is a well designed and easy-to-use tray sealer, you may always refer to the user manual for any troubleshooting. Most of the issues can be solved easily, if you still have further questions and would like to contact us, please email us at hello@pacandgo.ca.

How can I purchase a different sealing frame for a different style of food tray?

The CiMicro Heat Tray Sealer can expand with you and your business. If you require a different style of food tray or a different sealing frame to accommodate a food tray, you can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.

Are there other food tray sizes available?

Our current recyclable CPET food tray size is ideal to service a wide range of customers and their businesses. You may certainly contact us if you are interested in purchasing other sizes of food trays. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order. You can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.

Are these food trays reheatable in the oven and/or microwave?

Yes! Our recyclable CPET food trays can definitely be reheatable in the oven and microwave. It is suitable to be heated at up to +425°F (+220°C).

My municipality cannot recycle black plastic. Now what?

Our goal is to offer clients the food trays that work with their operations and balance well with their sustainability framework. If your municipality does not have the recycling program, or recycle black recyclable plastic, please contact us at hello@pacandgo.ca and we’d be happy to supply you with further information.

Do you offer food trays that are not plastic?

Our goal is to offer customers the food trays that work with their operations and balance well with their sustainability framework. Our food trays are made in Denmark by Faerch, the leader of “circular packaging” and we have plans to expand our offerings in the near future. You may certainly contact us if you are interested in purchasing other food trays that are compatible with our tray sealer. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order.

Are there other colours availible?

Our current recyclable CPET food tray size is ideal to service a wide range of customers and their businesses. You may certainly contact us if you are interested in purchasing other colours of food trays. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order. You can contact us directly at 1 888 326 8177 or you can email us at hello@pacandgo.ca.

Are these food trays reusable?

Our recyclable CPET food trays are 100% reusable and refillable. Participate in the environmental circular economy and encourage your customers to reduce, reuse and recycle!

What is CPET?

Crystallized polyethylene terephthalate (CPET) is a variation of standard PET which has been crystallized for heat resistance, rigidity, and toughness. CPET is a translucent or opaque material which can be manufactured in a range of colors to meet your merchandising needs. After being crystallized, CPET can withstand temperatures from -40°F (–40°C) all the way up to 425°F (+220°C). This makes it ideal for processor and food service oven-ready and microwave usage, especially for freezer-to-oven and freezer-to-microwave product applications. As with other PET materials, CPET is #1 recyclable, and its properties make it ideal for a range of demanding food and beverage packaging applications.

How should I store and handle the sealing film?

Sealing Films should be placed in the processing area 24 hours prior to processing to acclimatize. Even though these films are largely unaffected by climatic conditions, they should not be stored at temperatures above +40°C (+104°F) Under suitable storage conditions, the film can be stored for a period of six months without any risk of deterioration.

How should I place the sealing film in the CiMirco Heat Tray Sealer?

The CiMicro Heat Tray Sealer is designed to have the sealing film easily placed in. All you need to do is position the film roll, centered using the white plastic hubs, in the rollers at the rear. Make sure you place the sealing film so that the film rolls over not under (which means that the underside of the film will be sealed inside the tray). Lastly, you will pass the film under the drag/brake plate.

Are there different widths of sealing film available?

At this moment, there is no sealing film with a different width available in our current product offerings. This is because we made the sealing film roll width to be compatible with our CiMirco Heat Tray Sealer.

How many trays can one roll of sealng film seal?

Our anti-fog treated sealing film is clear and provides a fully leak-proof seal. One roll of our sealing film can seal up to 2,000 food trays!

Is the sealing film safe to be placed in the over and/or microwave?

The sealing film is 100% safe to be placed in the oven and microwave. It can be heated at termerapte up to +425°F (+220°C).

Are the delivery boxes recyclable?

The Pac & Go. Delivery Boxes are fully recyclable and reusable. They can be recycled in any municipality in Ontario and in Canada. We would like to also encourage you to ask your customers to keep these delivery boxes to carry their everyday things and walk around town! Now only does this gesture help reduce waste to our environment, it is also a free advertisement for your company, so why not? We’d love to see your branded Pac & Go. Delivery Boxes everywhere in town.

What is CPET?

Crystallized polyethylene terephthalate (CPET) is a variation of standard PET which has been crystallized for heat resistance, rigidity, and toughness. CPET is a translucent or opaque material which can be manufactured in a range of colors to meet your merchandising needs. After being crystallized, CPET can withstand temperatures from -40°F (–40°C) all the way up to 425°F (+220°C). This makes it ideal for processor and food service oven-ready and microwave usage, especially for freezer-to-oven and freezer-to-microwave product applications. As with other PET materials, CPET is #1 recyclable, and its properties make it ideal for a range of demanding food and beverage packaging applications.

My municipality cannot recycle black plastic. Now what?

Our goal is to offer clients the food trays that work with their operations and balance well with their sustainability framework. If your municipality does not have the recycling program, or recycle black recyclable plastic, please contact us at hello@pacandgo.ca and we’d be happy to supply you with further information.

Do you offer food trays that are not plastic?

Our goal is to offer customers the food trays that work with their operations and balance well with their sustainability framework. Our food trays are made in Denmark by Faerch, the leader of “circular packaging” and we have plans to expand our offerings in the near future. You may certainly contact us if you are interested in purchasing other food trays that are compatible with our tray sealer. Please be prepared to meet the minimum quantity required and budget a longer wait time since it is a special order.

Are the delivery boxes reusable?

The delivery boxes are most definitely reusable! In fact, we’d encourage you to ask your customers to keep these delivery boxes to carry their everyday things and walk around town! Not only does this gesture help reduce waste to our environment, it is also a free advertisement for your company, so why not? We’d love to see your branded Pac & Go. Delivery Boxes everywhere in town.

Are these food trays reusable?

Our recyclable CPET food trays are 100% reusable and refillable. Participate in the environmental circular economy and encourage your customers to reduce, reuse and recycle!

How are the CPET food trays better than paper food packaging?

Most of the food-grade paper food packaging are not recyclable or reusable due to their plastic inner lining. This plastic inner lining cannot be separated. This means that even if your customers place the paper food packaging in the recycling bin, the recycling facility will sort these out as garbage. Designed and made in Denmark, our CPET food trays use rPET (recycled PET). This means that it can be easily recyclable and is actually a lot more environmentally friendly than food-grade plastic lined paper packaging.

What should I tell my customers on how to recycle the food trays and sealing film?

When you purchase the Pac & Go. Food Packaging System, you are a leading executive chef, a proud owner of one or many restaurants, or a strategic director of operations for a food group. With our complete food delivery packaging system, you are able to do what you do best and show your customers what a successful food delivery experience should be like. By purchasing from Pac & go. you are also participating in the environmental circular economy. These are all stories you can tell your supporters and encourage your customers to reduce, reuse and recycle!